Sorry we cannot facilitate exchanges. Please send your item back for a full refund of the product price (within 30-days) and purchase your new size/ item.

• Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we will not be able to offer you a refund or exchange.
• We do not provide return labels. Return shipping is at the expense of the customer.
• We also do not refund the original shipping fee, but your product’s full paid price will be refunded.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.

Several types of goods are exempt from being returned. We do not accept intimate goods (including all hosiery). 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery cannot be refunded.

Refunds (if applicable)
Once your return is received and inspected, and in good condition we will process your refund, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@carnivalkicks.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should mail your product to:

Carnival Kicks
15275 Collier Blvd #201-552
Naples, Fl 34119
USA

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.